Store Policies
Returns
We want you to be completely satisfied with your purchase! If you are not satisfied, you may return or exchange items within 30 days of the purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags.
To initiate a return, please email office@oaklandautodetail.com. We will require a receipt or proof of purchase, a description or image of the item, as well as the reason for the return.
Refunds
For refunds, we offer the following options:
- Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.
- Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
If you have initiated a refund and haven’t received it yet, it may take some time before it is officially posted in your bank account. If you still have not received your refund after some time, please contact us at office@oaklandautodetail.com.
Shipping
Processing & Handling Time: We use USPS for shipping. Expect your order within 3-5 business days, with more for international orders.
Shipping Zones & Rates: We currently ship to the United States and Canada only. Rates are charged in accordance to USPS Shipping Rates.
Delivery Issues: We are not responsible for lost or delayed packages. However, if your order ended up incorrect in any way, please email us so that we can make it right.
Need Help?
Leave us a message with questions related to orders.